Shipping policy
FROM E.L.C. TO YOU.
Available shipping destinations, shipping charges and estimated delivery times will be displayed during checkout.
Where E.L.C. offers DDP (Delivered Duty Paid) shipping, applicable import duties and taxes will be included in the purchase and handled by E.L.C. so that customers are not faced with additional import charges upon delivery.
Where DDP is not available, applicable local duties, taxes and import charges may be the responsibility of the customer. Any available information regarding these charges will be communicated as clearly as possible during checkout.
Orders will be shipped with tracking where available.
For questions regarding a particular destination, please contact E.L.C. Client Care.
SHIPPING DESTINATIONS
E.L.C. ships to selected destinations worldwide. Shipping availability may vary depending on the destination, product availability and applicable delivery restrictions.
If shipping to your location is available, the applicable shipping options, costs and estimated delivery timeframe will be shown at checkout before you complete your purchase.
SHIPPING COSTS
Shipping charges are calculated based on the destination, delivery method and order details and will be displayed at checkout.
E.L.C. does not offer free worldwide shipping as a standard shipping policy. Where a promotional free-shipping offer applies, the applicable eligibility requirements and exclusions will be clearly communicated on the website or at checkout.
DELIVERY TIMES
Estimated delivery times are provided at checkout and are intended as a guide only.
Delivery times may vary due to factors outside E.L.C.'s reasonable control, including customs clearance, carrier delays, public holidays, weather conditions and other unforeseen circumstances.
Orders may require additional processing time before dispatch. Once an order has been shipped, tracking information will be provided where available.
DUTIES & TAXES
Where E.L.C. offers DDP (Delivered Duty Paid) shipping, applicable import duties and taxes will be included in the purchase and handled by E.L.C. so that customers are not faced with additional import charges upon delivery.
Where DDP is not available, applicable local customs duties, import taxes, VAT, GST or other charges may be the responsibility of the customer.
These charges are determined by the authorities in the destination country and are outside E.L.C.'s control.
Customers are responsible for ensuring that the delivery address and any information required for customs or import purposes is accurate and complete.
CUSTOMS & IMPORTS
International orders may be subject to customs procedures and local import requirements.
Customs authorities may request additional information or documentation, which may affect delivery times.
E.L.C. is not responsible for delays caused by customs authorities or for charges imposed by the destination country where DDP shipping does not apply.
If an order is refused or returned because applicable customs duties, taxes or import requirements were not completed, any resulting shipping, return or other costs may be deducted from any refund where permitted under the applicable Refund & Cancellation Policy.
ORDER PROCESSING
Orders are processed after payment has been successfully received and confirmed.
Please ensure that your shipping address is correct and complete when placing your order.
E.L.C. cannot guarantee changes to an order once it has entered the fulfilment or shipping process.
DELIVERY ISSUES
If your order appears to be delayed, please first check the tracking information provided by the carrier, where available.
If your order has not arrived within the estimated delivery timeframe, please contact E.L.C. with your order number and delivery details so that we can assist you.
If a package arrives visibly damaged, we recommend documenting the condition of the package and contacting E.L.C. as soon as reasonably possible.
INCORRECT OR INCOMPLETE DELIVERY INFORMATION
E.L.C. is not responsible for delays or additional costs resulting from an incorrect, incomplete or undeliverable shipping address provided at checkout.
Where possible, E.L.C. will work with the customer and carrier to resolve delivery issues.
Any additional shipping or return costs resulting from incorrect delivery information may be the customer's responsibility.
LOST OR STOLEN PACKAGES
If tracking information indicates that an order has been delivered to the address provided at checkout but the customer cannot locate the package, the customer should first contact the carrier and E.L.C. so that the delivery can be investigated where possible.
E.L.C. may assist with the carrier's investigation but cannot guarantee recovery or replacement of a package after confirmed delivery.
RESTRICTED DESTINATIONS
Certain products or destinations may be subject to shipping restrictions, customs regulations or other legal requirements.
E.L.C. reserves the right to cancel or decline an order where delivery is not legally or operationally possible.
CONTACT
If you have any questions regarding shipping or delivery, please contact E.L.C. Client Care through the contact details provided on our website.
By placing an order with E.L.C., you acknowledge that delivery estimates are provided in good faith and may be affected by circumstances beyond E.L.C.'s reasonable control.