配送ポリシー

FROM E.L.C. TO YOU.

Available shipping destinations, shipping charges and estimated delivery times will be displayed during checkout.

Where E.L.C. offers DDP — Delivered Duty Paid shipping, applicable import duties and taxes will be handled as part of the purchase so customers are not surprised by additional import charges upon delivery.

Where DDP is not available, applicable local duties and taxes may be the responsibility of the customer. This will be communicated as clearly as possible during checkout.

Orders will be shipped with tracking.

For questions regarding a particular destination, please contact E.L.C. Client Care.

CONTACT CLIENT CARE →

SHIPPING DESTINATIONS

E.L.C. ships to selected destinations worldwide. Shipping availability may vary depending on the destination, product availability and applicable delivery restrictions.

If shipping to your location is available, the applicable shipping options, costs and estimated delivery timeframe will be shown at checkout before you complete your purchase.

SHIPPING COSTS

Shipping charges are calculated based on the destination, delivery method and order details and will be displayed at checkout.

Where promotional free shipping applies, the relevant eligibility requirements will be clearly communicated on the website or at checkout.

DELIVERY TIMES

Estimated delivery times are provided at checkout and are intended as a guide only. Delivery times may vary due to factors outside E.L.C.'s control, including customs clearance, carrier delays, public holidays, weather conditions and other unforeseen circumstances.

Orders may require additional processing time before they are dispatched. Once your order has been shipped, you may receive tracking information where available.

DUTIES & TAXES

Where E.L.C. offers DDP (Delivered Duty Paid) shipping, applicable import duties and taxes will be handled as part of the purchase so that customers are not surprised by additional import charges upon delivery.

Where DDP is not available, applicable local customs duties, import taxes, VAT, GST or other charges may be the responsibility of the customer. These charges are determined by the destination country's authorities and are outside E.L.C.'s control.

Customers are responsible for ensuring that the delivery address and any information required for customs or import purposes is accurate.

CUSTOMS & IMPORTS

International orders may be subject to customs procedures and local import requirements. Customs authorities may request additional information or documentation, which can affect delivery times.

E.L.C. is not responsible for delays caused by customs authorities or for charges imposed by the destination country where DDP shipping does not apply.

If an order is refused or returned because applicable customs duties, taxes or import requirements were not completed, any resulting shipping, return or other costs may be deducted from any eligible refund.

ORDER PROCESSING

Orders are processed after payment has been successfully received and confirmed.

Please ensure that your shipping address is correct and complete when placing your order. E.L.C. cannot guarantee changes to an order once it has entered the fulfilment or shipping process.

DELIVERY ISSUES

If your order appears to be delayed, please first check the tracking information provided by the carrier, where available.

If your order has not arrived within the estimated delivery timeframe, please contact E.L.C. with your order number and delivery details so that we can assist you.

If a package arrives visibly damaged, we recommend documenting the condition of the package and contacting E.L.C. as soon as possible.

INCORRECT OR INCOMPLETE DELIVERY INFORMATION

E.L.C. is not responsible for delays or additional costs resulting from an incorrect, incomplete or undeliverable shipping address provided at checkout.

Where possible, we will work with the customer and carrier to resolve delivery issues. Any additional shipping or return costs resulting from incorrect delivery information may be the customer's responsibility.

LOST OR STOLEN PACKAGES

Once an order has been delivered to the address provided at checkout and confirmed as delivered by the carrier, E.L.C. cannot be held responsible for packages that are subsequently lost or stolen.

If your tracking information indicates that a package has been delivered but you have not received it, please contact the carrier and E.L.C. so that we can assist where possible.

RESTRICTED DESTINATIONS

Certain products or destinations may be subject to shipping restrictions, customs regulations or other legal requirements. E.L.C. reserves the right to cancel or decline an order where delivery is not legally or operationally possible.

CONTACT

If you have any questions regarding shipping or delivery, please contact E.L.C. through the contact details provided on our website.

By placing an order with E.L.C., you acknowledge that delivery estimates are provided in good faith and may be affected by circumstances beyond E.L.C.'s reasonable control.