REFUNDS, CLEARLY & FAIRLY.

• Refunds may be available for eligible cancelled or returned orders in accordance with our applicable Returns & Cancellations terms.
• Unless a different mandatory period applies under local law, eligible returns should generally be requested within 14 days of delivery.
• Returned products must meet the applicable return conditions before a refund can be approved.

If an order is successfully cancelled before dispatch, the eligible amount paid will normally be refunded to the original payment method.

Once an order has been dispatched, cancellation may no longer be possible and the standard returns process may apply.

Once a returned product has been received by E.L.C., it may be inspected to confirm that it meets the applicable return requirements.

If the return is approved, the eligible refund will be processed to the original payment method.

The condition of the returned timepiece, packaging, accessories and other included items may be considered when determining eligibility for a discretionary refund, subject to applicable law.

If your timepiece arrives damaged, defective or materially different from what you ordered, please contact E.L.C. as soon as possible.

Depending on the circumstances and applicable law, we may provide a repair, replacement, refund or other appropriate remedy.

Please provide your order number and photographs or other relevant information where requested.

For eligible change-of-mind returns, original shipping charges and return shipping costs may be non-refundable unless E.L.C. has agreed otherwise or applicable law requires otherwise.

Where a product is defective, damaged, incorrect or otherwise does not conform to the order, E.L.C. will provide the applicable remedy required by law.

Refunds are normally issued to the original payment method used for the purchase.

After E.L.C. processes your refund, the time required for the funds to appear in your account may depend on your bank, card issuer or payment provider.

E.L.C. does not control processing times imposed by third-party financial institutions.

Where permitted by applicable law, a refund may be adjusted where:

• The returned product has been damaged or excessively used.
• Required accessories or components are missing.
• The product has been modified or altered.
• The value of the product has been diminished through handling beyond what is reasonably necessary to inspect it.

Any deduction will be applied only to the extent permitted by applicable law.

For international orders, customs duties, import taxes, VAT, GST and other charges may be subject to the rules of the destination country.

Where applicable, the treatment of such charges following a return or refund may depend on customs authorities, the shipping method and applicable law.

Pre-order refunds and cancellations may be subject to the applicable Pre-Order Terms, depending on the status of the order.

Please review our Pre-Order Terms before placing a pre-order.

If you have questions about a refund or need assistance with a cancelled or returned order, please contact E.L.C. using the contact details provided on our website.

Please include your order number in all communications.

E.L.C. reserves the right to update this Refund Policy from time to time. Any updated version will be published on this page.